2025 LA Fires Special Information: Did you fill out an interest form for Resources or Disaster Case Management at the Disaster Recovery Center (DRC), or on a website?
Below is information about which organizations may be contacting you and who may be eligible.

February 26, 2026

Hello Subscriber First Name,

We know that in times of disaster recovery, it is more important than ever to feel confident about who you are hearing from and why. With increased concern about scams and fraudulent outreach, we want to share what Disaster Case Management is, how the process works, and who may contact you if you request support.

What is Disaster Case Management?

Disaster Case Management (DCM) is a time-limited process that supports individuals and families impacted by a disaster as they work toward recovery and a “new normal.” A trained Disaster Case Manager partners with clients to help identify needs, navigate resources, and create a realistic recovery plan. The process is designed to support and empower those impacted by a disaster in navigating toward a sustainable recovery.

DCM focuses on empowering the survivor to take responsibility for their own recovery while a DCM partners with them to navigate and to obtain the resources required to recover.

DCM services are prioritized for people with the greatest recovery needs, such as those facing housing instability, financial hardship, or limited access to resources. Not everyone who applies will need or be assigned a Disaster Case Manager, and cases are reviewed based on urgency and capacity. More information is available here: Disaster Case Management — Los Angeles Region Community Recovery Organization

What happens after you submit a DCM Interest Form?

If you submit a Disaster Case Management Interest Form through the LARCRO or your community LTRG website, the pop-up window response is a brief acknowledgement for the submission; however, on our end, your information is reviewed and if your ‘consent to share’ has been received, your information will be referred to a trusted Disaster Case Management provider for outreach. A Disaster Case Manager may contact you to conduct a screening call and learn more about your situation. NOTE: Disaster Case Managers work for different partner organizations and they all have the same goal: To empower your recovery process - to help. (See more information below.)

During this screening call, you may be asked about:

• The impacts you are experiencing as a result of the disaster

• Assistance you may have already received

• Your FEMA registration number, if you have one (note: FEMA registration is not required to receive DCM support)

All information shared is handled with care and confidentiality.

Who may contact you?

If you completed an ‘interest form’ for resources or for Disaster Case Management services, you may hear from a Disaster Case Manager affiliated with one of the following trusted national, regional, or local partner organizations:

CalPac / UMCOR
Catholic Charities of LA (CCLA)
CHIRLA
CORE
GEM
HPP Cares
Jewish Family Services LA (JFSLA)
Little Tokyo Community Council
Malibu Community LTRG
Neighborhood Survants
The Salvation Army
Strong Home
The Wylie Center

These organizations support the communities impacted by the 2025 LA Fires in coordination with the Los Angeles Region Community Recovery Organization (LARCRO), Catholic Charities of California, Palisades “Pali” Long Term Recovery Group, Malibu Community Long Term Recovery Group, Eaton Fire Long Term Recovery Group to provide much needed resource information and guidance, and Disaster Case Management services to fire-impacted individuals and families.

Outreach Calls:
You may have already heard from us
Many of you have received outreach calls or texts on behalf of the LA Region Community Recovery Organization www.laregionltrg.org to follow up with you to discuss your current living situation and your thoughts toward your recovery journey and process.
Others may have received a text from 2-1-1 with similar information.

Please note: if you miss a call from an unknown/unfamiliar number, please check your voicemail for a message and watch for a text from the trained LARCRO volunteer team.

The caller might be able to provide you with some additional resources and information after they take some time to understand a bit more about your situation. The information gathered from you and from everyone the callers meet will be immensely helpful - referrals can be made to our partners who may be able to help with long-term recovery resources (materials, muscle, money). The call should take less than 30 minutes.

Important things to know

• Disaster Case Management services are **free of charge**

• A legitimate Disaster Case Manager will never ask you for payment

• You are always in control of whether you choose to participate

• It is okay to ask questions before continuing a conversation

• We understand caution is natural, and we encourage you to take the time you need to feel comfortable

Haven’t signed up yet?

If you have been impacted by the 2025 LA Fires and believe Disaster Case Management support could be helpful, you can submit a DCM & Resource Interest Form by clicking the button in the top section of our LA Fires Overview webpage: https://larcro.org/2025-la-fires-overview.

For a full list of resources and our Resource Guide, please visit our Resource Page.

Thank you for taking the time to read this information about Disaster Case Management (DCM) and for allowing all of us to support you through your recovery journey.

With care,

Los Angeles Region Community Recovery Organization (LARCRO) and our partners